Stop re-keying phone calls. Start reviewing complete cases.
Your medical information team shouldn't spend hours typing phone notes and chasing incomplete intake data. Savio handles calls so your specialists can focus on review and response.
Built to integrate with the systems your team already uses
Coverage and controls built for medical affairs
Built around the metrics that matter to medical affairs and compliance teams.
Intake coverage
24/7
Substantive responses on intake calls
0
Audit trail coverage
100%
Case system integration
Native
From inbound call to reviewable case, automatically
Savio handles the structured, regulated intake work that generic voice AI cannot.
Automatic case creation.
Calls become structured, reviewable cases with summaries, extracted facts, callback details, and routing, written directly to your system of record.
Safety signal detection.
AE, PQC, off-label, and emergency signals are flagged with evidence spans. Over-escalation is preferred over silent misses.
Bounded intake only.
The agent captures and routes. No medical information, no treatment advice, no reportability calls on the inbound call.
Smart follow-up questions.
Approved question banks drive targeted follow-ups by case type (AE, PQC, off-label, or MI), improving first-pass completeness.
Full audit trail.
Every call, transcript, classification, and case write-back is timestamped, versioned, and traceable.
Common Questions
What medical affairs and compliance teams ask before piloting Savio.
Does Savio replace my case management system?
No. Your existing system of record remains the official home for case lifecycle, review, approval, and downstream reporting. Savio handles the intake step upstream and creates cases automatically in your case system.
Does the agent provide medical information to callers?
No. Savio follows a strict procedural-only policy. Callers receive greeting, disclosure, intake questions, and closure messaging only. Substantive medical responses are handled by your team through normal SOP.
How does Savio detect adverse events?
The agent uses AI classification to detect candidate AE, PQC, off-label, and emergency signals during the call. It extracts minimum data elements, asks approved follow-up questions, and flags cases with evidence for human review.
What happens if a call is dropped or incomplete?
Savio creates a partial case with everything captured so far and flags it for human review. No data is lost, and delivery to your case system is retried automatically.
Is Savio FDA-compliant?
Savio is designed with a conservative FDA-aligned posture covering postmarketing AE workflows, complaint handling, electronic records controls, and full audit trails. Final reportability and regulatory decisions remain with your team.
How does the agent handle noisy or unclear calls?
Savio is built for real-world telephony: accents, drug-name confusion, silence, interruptions, and bad connections. Low-confidence calls are escalated to human review rather than guessed at.
